Apera Health Group
Terms of Use

TERMS OF SERVICE AND USE

Last Updated: 10 July 2026

1. Service Provider

This website is operated by Apera Health Group.

Throughout these Terms, Apera Health Group will hereinafter be referred to as “Apera.”

2. Scope of These Terms

These Terms of Service and Use apply to individuals who:

  • Visit the website;
  • Complete a contact or preliminary medical evaluation form;
  • Contact Apera via WhatsApp, telephone, or email;
  • Request information regarding medical tourism services.

By using this website or any of Apera’s communication channels, you acknowledge that you have read and accepted these Terms.

3. Purpose of the Website

This website is intended to:

  • Introduce Apera’s services;
  • Provide information about physicians and healthcare institutions;
  • Receive preliminary applications from international patients;
  • Accept patients’ medical documents for preliminary evaluation;
  • Coordinate physician, hospital, accommodation, transfer, interpretation, and rehabilitation services;
  • Establish initial communication between the patient and Apera.

The information available on this website is provided for general informational purposes only. Submitting a form through the website or contacting Apera does not mean that:

  • Healthcare services have been purchased;
  • A confirmed reservation has been made;
  • A treatment agreement has been concluded;
  • Medical eligibility has been approved;
  • A specific price has been finalized.

4. No Online Sale of Healthcare Services

Through this website:

  • No medical treatment or surgical procedures are sold;
  • No healthcare packages may be purchased;
  • No online payments are accepted;
  • No bank or credit card information is collected;
  • No distance sales contract is concluded;
  • No Atera Fit products are sold.

The scope of services and the applicable pricing will be communicated separately following the patient’s application and preliminary evaluation.

Payments may be accepted after the patient arrives in Türkiye, in accordance with the instructions provided by Apera or the relevant service provider, by means of:

  • Cash;
  • Debit card;
  • Credit card; or
  • Physical point-of-sale (POS) terminals.

5. Scope of Apera’s Services

Apera is a medical tourism service provider that plans and coordinates the healthcare journey of international patients.

Depending on the individual case, Apera’s services may include:

  • Receiving the patient’s initial application;
  • Forwarding medical reports and documents to the appropriate specialist;
  • Organizing the physician’s preliminary evaluation;
  • Scheduling appointments with physicians and hospitals;
  • Coordinating the treatment program;
  • Organizing airport and local transportation;
  • Arranging accommodation or a medical hotel;
  • Providing medical interpretation services;
  • Coordinating dietitian and nutritional support;
  • Coordinating rehabilitation services;
  • Organizing post-treatment communication and follow-up.

The scope of services provided to each patient may vary depending on the patient’s individual needs and the treatment program communicated to them.

6. Apera’s Medical Role

Unless expressly stated otherwise, Apera is not a healthcare provider that:

  • Makes medical diagnoses;
  • Issues prescriptions;
  • Performs surgical procedures;
  • Provides medical treatment;
  • Determines medical eligibility.

All decisions regarding diagnosis, treatment methods, surgery, medication, medical suitability, and clinical follow-up are made solely by the treating physician and the authorized healthcare institution.

Physicians, hospitals, clinics, laboratories, and rehabilitation centers remain independently responsible for their own medical services and professional practices.

Apera’s responsibility is limited solely to the organizational and coordination services that it provides.

7. Preliminary Evaluation

The information and documents submitted by the patient through the website, WhatsApp, telephone, or email may be used solely for the purpose of a preliminary medical evaluation.

A preliminary evaluation:

  • Does not constitute a definitive diagnosis;
  • Does not constitute a final treatment decision;
  • Does not mean that the patient has been definitively approved for treatment;
  • Does not constitute hospital admission;
  • Does not guarantee a final price or treatment outcome.

The final treatment plan is determined only after the physician’s examination, diagnostic tests, and the assessment of the relevant healthcare institution.

Following the patient’s arrival in Türkiye and the completion of the necessary examinations and tests:

  • The recommended treatment may be changed;
  • Additional diagnostic tests may be required;
  • Treatment may be postponed;
  • The patient may be found unsuitable for treatment;
  • The duration of the hospital stay may be extended;
  • Additional charges may apply.

8. Patient’s Obligation to Provide Accurate Information

The patient is responsible for ensuring that all information provided to Apera and the relevant healthcare providers is accurate, complete, and up to date.

In particular, the patient must disclose:

  • Existing medical conditions;
  • Previous surgeries;
  • Medications currently being used;
  • Allergies;
  • Pregnancy status;
  • Infectious diseases;
  • Heart, lung, kidney, or liver conditions;
  • Psychiatric or mental health history;
  • Tobacco, alcohol, or substance use;
  • Previous treatment-related complications.

Apera shall not be liable, to the extent that it is not at fault, if treatment is postponed, modified, or cancelled due to inaccurate, incomplete, or misleading information provided by the patient.

Any resulting additional costs, including diagnostic tests, accommodation, transfers, hospital fees, or similar expenses, may be charged to the patient.

9. Prices and Quotations

Where prices are displayed on the website, such prices may represent:

  • A starting price;
  • An estimated price;
  • A sample package price; or
  • Informational pricing applicable to a specific period.

The final price may vary depending on factors including:

  • The patient’s medical condition;
  • The treatment to be performed;
  • The selected physician and hospital;
  • Additional examinations and diagnostic tests;
  • Duration of hospitalization;
  • Length of accommodation;
  • Transfer and interpretation requirements;
  • Rehabilitation requirements;
  • Number of accompanying persons;
  • Exchange rate fluctuations;
  • Fees charged by third-party service providers.

The most recent written quotation provided directly to the patient shall prevail. Additional services not expressly included in the quotation may be subject to separate charges.

10. Payment

Payments may be collected before the commencement of services or during the service process, in accordance with the instructions provided by Apera or the relevant service provider.

The patient is responsible for reviewing the scope of services and the applicable fees before making payment.

Following payment, the patient may receive an appropriate payment receipt or transaction document.

Card payments are processed through authorized banking or payment service provider infrastructure. Where physical POS terminals are used, Apera does not store the card security code (CVV), banking PIN, or the complete card number.

11. Cancellations and Changes

Any cancellation or modification relating to treatment, accommodation, transfers, or other services shall be subject to the current schedule communicated to the patient and the terms and conditions of the relevant service provider.

The following circumstances may require changes to or postponement of the planned program:

  • The physician’s medical assessment;
  • The patient being found medically unsuitable for treatment;
  • The need for additional diagnostic tests;
  • Changes in the physician’s or hospital’s schedule;
  • Changes to the patient’s flight;
  • Visa or passport-related issues;
  • Decisions by governmental authorities;
  • Weather conditions;
  • Epidemics, natural disasters, or other extraordinary circumstances.

Where reasonably possible, Apera may offer an alternative treatment date, physician, or service provider.

Additional transportation, accommodation, transfer, or third-party costs arising from changes requested by the patient may be the responsibility of the patient.

12. Changes to Physicians and Healthcare Institutions

The physicians, hospitals, or healthcare institutions presented on the website may change over time.

Where required for medical or operational reasons, the patient may be referred to:

  • Another physician within the same medical specialty;
  • Another healthcare institution; or
  • Another treatment date.

Apera will make reasonable efforts to inform the patient of such changes before treatment begins.

The physicians and hospitals presented on the website do not constitute a guarantee that any particular physician will always be available.

13. Accommodation and Medical Hotel

Accommodation or medical hotel services do not constitute:

  • Hospital admission;
  • Intensive care services;
  • Emergency medical services;
  • Continuous physician supervision.

If the patient’s condition requires hospitalization or emergency medical treatment, the patient may be referred to the appropriate healthcare institution.

Any resulting hospital expenses, diagnostic tests, medical treatment, transportation, or additional accommodation costs may be charged separately.

14. Transfers and Interpretation Services

Transfer and medical interpretation services are provided in accordance with the schedule communicated to the patient.

The patient is responsible for providing accurate and timely information regarding:

  • Flight schedules;
  • Flight changes;
  • The number of passengers and accompanying persons;
  • Any special transportation requirements.

The patient may be responsible for any additional costs arising from incomplete or late notification.

Interpretation services are intended solely to facilitate communication between the patient and healthcare professionals. Responsibility for medical decisions or treatment outcomes does not rest with the interpreter or Apera.

15. Rehabilitation Services

Rehabilitation programs are prepared according to the patient’s medical condition and the assessment of qualified healthcare professionals.

The following may vary from patient to patient:

  • Program duration;
  • Number of sessions;
  • Treatment methods;
  • Expected level of improvement.

Apera does not guarantee any specific level of mobility, recovery period, or functional outcome.

16. Atera Fit Products

Atera Fit products are not sold through this website.

These products may be provided directly to eligible patients during their treatment or follow-up process.

These products:

  • Are not a substitute for medical treatment;
  • Do not guarantee the treatment or cure of any disease;
  • Are not mandatory for every patient.

Information provided on the product packaging regarding ingredients, allergens, instructions for use, storage conditions, and expiration dates shall prevail.

Before using any product, patients must inform their physician or dietitian of any known allergies or medications they are currently taking.

17. Medical Outcomes and Disclaimer of Guarantees

Each patient’s medical condition and response to treatment are unique.

Apera does not guarantee:

  • The successful outcome of any treatment;
  • The absence of complications;
  • Recovery within a specific period;
  • A specific amount of weight loss;
  • A particular aesthetic outcome;
  • A guaranteed benefit from stem cell therapy;
  • The achievement of any specific functional improvement through rehabilitation.

Patient testimonials, photographs, videos, and before-and-after images displayed on the website reflect individual experiences only and do not guarantee that the same results will be achieved by every patient.

18. Third-Party Services

Hospitals, physicians, clinics, hotels, transfer companies, laboratories, airlines, and rehabilitation centers may operate as independent service providers.

Apera may coordinate the services provided by these organizations. However, unless otherwise required by applicable law or where Apera is directly at fault, Apera shall not be liable for the independent acts, omissions, professional practices, or operational decisions of such third-party service providers.

19. Emergency Situations

The website, WhatsApp, telephone, and email communication channels do not constitute emergency medical services.

Individuals experiencing a medical emergency should:

  • Contact the emergency services number in their country; or
  • Seek immediate assistance from the nearest healthcare facility.

Apera does not guarantee an immediate response to emergency messages sent through online communication channels.

20. Personal Data

Identity, contact, and health information submitted during the application process may be processed for the purposes of:

  • Evaluating the application;
  • Identifying the appropriate physician or healthcare institution;
  • Coordinating the patient’s treatment journey.

Health data may be shared only to the extent necessary with the relevant physician, hospital, clinic, laboratory, rehabilitation center, and authorized healthcare professionals.

Further details are provided in Apera’s Privacy Policy and Health Data Explicit Consent Statement.

General Data Retention Periods

Personal data may generally be retained for the following periods:

  • Applications that do not result in treatment: 2 years from the date of the last communication;
  • Contact and preliminary evaluation records: 3 years from the date of the last activity;
  • Coordination records relating to treated patients: 10 years following completion of the services;
  • Payment, invoicing, and accounting records: 10 years from the transaction date;
  • Complaint and dispute records: 10 years following closure of the relevant case;
  • Marketing communication records: Until consent is withdrawn or 2 years after the last interaction, whichever occurs first;
  • Cookie and analytics preferences: Up to 2 years;
  • Technical security logs: Up to 1 year.

Where required by law, ongoing legal proceedings, or requests from competent authorities, relevant records may be retained for longer periods.

Upon expiry of the applicable retention period, personal data will be deleted, anonymized, or securely destroyed.

Under the GDPR, personal data must not be retained for longer than necessary for the purposes for which it is processed. Health data is also classified as a special category of personal data.

21. Intellectual Property

The following content available on the website:

  • Text;
  • Photographs;
  • Videos;
  • Designs;
  • Logos;
  • Physician profiles;
  • Product images;
  • Brand names;

is owned by Apera or the respective rights holders.

Such content may not be copied, reproduced, modified, or published on other platforms for commercial purposes without prior written permission.

22. Limitation of Liability

Apera undertakes to provide its coordination services with reasonable care and diligence.

Apera’s liability is limited to the services it directly provides and only where such liability arises from its own fault.

Unless otherwise required by applicable law, Apera shall not be liable for:

  • Independent medical decisions made by physicians;
  • The practices of independent healthcare providers;
  • Inaccurate or incomplete information provided by the patient;
  • Visa or passport-related issues;
  • Flight cancellations or delays;
  • Decisions of governmental authorities;
  • Extraordinary events or circumstances beyond its reasonable control.

Nothing in this section shall be interpreted as excluding or limiting any liability that cannot be excluded under applicable law or any mandatory consumer rights.

23. Governing Law

The operation of this website and the services provided directly by Apera shall be governed by the laws of the Republic of Türkiye.

Mandatory consumer protection rights and applicable data protection laws of European consumers remain unaffected. The parties’ choice of governing law shall not deprive European consumers of any mandatory legal protections afforded under the laws applicable to them.

The parties shall first seek to resolve any dispute amicably by contacting Apera.

24. Language

These Terms may be published in English, Romanian, German, Croatian, and Spanish.

In the event of any inconsistency between language versions, the English version shall prevail, to the extent permitted by applicable law.

25. Amendments

Apera may update these Terms in response to changes in its services, applicable legislation, or the operation of the website.

The updated version shall become effective on the date it is published on the website.

26. Contact

For any questions regarding these Terms, Apera’s services, or patient applications, please contact:

Apera Health Group
Uphill Towers, A76, Ataşehir, Istanbul, Türkiye
Telephone: +90 850 241 70 78 (subject to confirmation)
E-mail: [email protected]