Privacy Policy

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Privacy and Security Policy

All services provided are by Apera Health Group A.Ş., registered at Uphill Towers, A76, 34750 Ataşehir/İstanbul. It belongs to our company and is operated by our company.

Our company may collect personal data for various purposes. How and in what way the collected personal data is collected, how and how this data is protected is stated below.

By filling in various forms and questionnaires on the patient registration or clinic, some personal information (such as name-surname, company information, telephone, address or e-mail addresses) of the members is collected by our clinic due to the nature of the business.

Our company may send information or promotional offers to its patients in some periods. Our patients can make all kinds of choices about whether or not to receive such information while registering, then this selection can be changed in the account information section after logging in to their patient profile, or they can make a notification with the link in the information message they receive.

During the approval process carried out through our clinic or via e-mail, personal information transmitted to our clinic electronically by our patients will not be disclosed to third parties, except for the purposes and scope determined by the “User Agreement” we have made with our patients.

Our company may use the requested information for direct marketing purposes by itself or by the people it cooperates with, even outside the scope and purposes determined by the Patient Registration Agreement. Personal information can also be used to contact the user when necessary. Information requested by our company or information provided by the user or information about the transactions made through our clinic; It can be used by our company and its collaborators in various statistical evaluations, database creation and market research without disclosing the identity of our patients, except for the purposes and scope determined by the “Patient Registration Agreement”.

Our company, to keep confidential information strictly private and confidential, to consider it a confidentiality obligation, to ensure and maintain confidentiality, to take all necessary measures and take all necessary care to prevent all or any part of confidential information from entering the public domain or unauthorized use or disclosure to a third party.

Credit Card Security

Our company prioritizes the security of credit card holders who make online appointments from the sites of our clinic. Your credit card information is not stored in any way our system.

When you enter the transaction process, there are two things you need to pay attention to to understand that you are on a secure site. One of them is a key or lock icon on the bottom line of your browser. This indicates that you are on a secure website and all your information is encrypted and protected. This information is only used in accordance with the online appointment payment process and in the direction of the instruction you give. The information about the credit card used during the appointment is encrypted with 128-bit SSL (Secure Sockets Layer) protocol, independent of our clinic’s websites, and sent to the relevant bank for questioning. If the availability of the card is approved, the online appointment process continues. Since no information about the card can be viewed and recorded by us, third parties are prevented from obtaining this information under any circumstances.

The reliability of payment/invoice/delivery address information of orders placed online by credit card is audited by our company against Credit Card Fraud. Therefore, in order for our clinic to come to the online interview stage for the first time, it is necessary to confirm the accuracy of the financial and address/phone information. In order to control this information, if necessary, the patient with the credit card, the patient’s relatives or the relevant bank are contacted.

Only you can access and change all the information you provide while registering. If you protect your registration login information securely, it is not possible for others to access and change information about you. For this purpose, it is acted within the 128-bit SSL security area during membership transactions. This system is an international encryption standard that cannot be broken.

Exceptional Circumstances

In the limited cases specified below, our company may disclose the information of users to third parties, except for the provisions of this “Privacy Policy”. These cases are limited in number;

1. Law, Decree-Law, Regulation, etc. to comply with the obligations imposed by the legal rules enacted by the competent legal authority;

2. In order to fulfill the requirements of the “Online Appointment Agreement” and other agreements concluded by our Hospital with users and to put them into practice;

3. Requesting information about users for the purpose of conducting an investigation or investigation duly carried out by the authorized administrative and judicial authority;

4. In cases where it is necessary to provide information to protect the rights or safety of patients.

Email Security

Never write down your credit card number or passwords in the e-mails you send to our company’s Call Center regarding any of your orders. Information contained in e-mails can be viewed by third parties. Our company cannot guarantee the security of the information transferred from your e-mails under any circumstances.

Browser Cookies

Our company can obtain information about the patients visiting our clinic and the use of the website by using a technical communication file (Cookie). The technical communication files mentioned are small text files that a website sends to the user’s browser to be stored in the main memory. The technical communication file facilitates the use of the Internet by storing status and preferences about the site.

The technical communication file helps to obtain statistical information about how many people visit the site, for what purpose, how many times a person visits the site and how long they stay on the site, and to dynamically generate advertisements and content from specially designed user pages for users. The technical communication file is not designed to retrieve data or any other personal information from the main memory or your e-mail. Most of the browsers are initially designed to accept the technical communication file, but users can change the settings so that the technical communication file does not arrive or a warning is given when the technical communication file is sent.

Our company can change the provisions of this “Privacy Policy” at any time by posting it on the site or by sending an e-mail to users or publishing it on its site. If the terms of the Privacy Policy are changed, they will take effect on the date of publication.
For any questions or suggestions regarding our privacy policy, you can send an email to

You can reach our company’s contact information below.

Company Name: Apera Health Group A.Ş.
Address: Uphill Towers, A76, 34750 Ataşehir/Istanbul
Tel: +90 850 241 70 78

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