Cancellation and Refund Policy

Home Cancellation and Refund Policy

What are the cancellation conditions?

If you want to cancel the health service you receive from our clinic; You should report this to our hospital at least 2 hours in advance by calling our call center at +90 850 241 70 78 or by sending an e-mail to contact@aperahealthgroup.com.
Transactions requiring a refund may vary between 3 (three) business days and 5 (five) business days, depending on the bank where your credit card is held. The refund period of transactions made with debit cards (debit) may take up to 14 (fourteen) business days due to interbank procedures.

The bank will be contacted from the date the Health Service is requested to be refunded, and the refund amount will be refunded to the credit or debit card (in installments or single withdrawals, depending on the transaction). Your transactions will be made by our accounting department according to the working hours of the banks. For payments made by credit card, refunds can be made to the same credit card. It cannot be returned in cash or money order.

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